How do I determine my proper size?
All of our styles are true to size; however, each unique silhouette differs numerically.
You can expect to take a different sizeway for Sabahs, Turkish made backless Babas, & El Paso made Babas. You can view the exact style type on the relevant product page.
We recommend selecting the numerical size that directly corresponds to your typical EUR/US shoe size in the drop down menu on each specific product page.
We certainly understand that juggling various numbers, sizes, & fits can feel daunting at first, so please do not hesitate to drop us a line for guidance & support!
Can I return my pair for refund, credit, or an exchange?
Of course!
We happily accept all returns on NEW & UNWORN Sabahs & Babas. Please, visit our Returns page for more information & to initiate a request.
Can I return my online order at a Sabah Store location?
Indeed!
You can bring online orders into any Sabah House, Sabah Shop or Pop-up to be exchanged or returned. Please have your order number handy.
Unable to locate your order number? Drop us a line for assistance.
Need to cancel or change order details?
We can help cancel or edit orders prior to fulfillment -- once an order has been packed & shipped, we are unable to make any adjustments.
To request changes or a cancellation, please email us at portal@sabah.am.
Domestic shipping information.
For all orders placed that are currently in-stock, we are able to send your package to post within 1-2 business days.
Once your shipment is en route, our standard shipping option will typically have your order to you within an estimated 3-4 days.
We do, however, offer various shipping options at checkout should you prefer to have your package sooner. We offer UPS 2nd Day Air and UPS Next Day Air for expedited service.
As a note, UPS 2nd Day Air does not expedite shipping over the weekend.
Where is my order shipping from?
Sabahs & Babas are all handmade in either Gaziantep, Turkey or El Paso, TX and shipped to our main fulfillment center in Connecticut. Your order is, then, carefully packed up by our team & passed off to post.
Do you ship internationally?
Yes, we do! As a note -- depending on the country you are ordering from, you may want to visit our UK site - uk.sabah.am.
International shipments may be subject to customs fees and import duties of the country to which your order is shipped to. The courier will charge you any taxes or customs directly. For any detailed questions on this, we recommend you consult your local Customs office, which will happily assist you with further information.
Sabah is not responsible for any duties or taxes imposed by the recipient’s country. If any such duties or taxes are imposed, you, the customer, will be responsible for paying them.
Can I resole my Sabahs?
Yes -- the rubber outsoles on your Sabahs protect the traditional leather sole underneath, and they can easily be replaced by any cobbler. You should pay attention to the rubber soles, particularly around the heel, to make sure they do not wear away before being replaced. This can expose the leather sole and result in damage. We recommend seeking service within 12-24 months of wear, as needed.
Our Backless Babas do not include a set of rubber outsoles & are not able to be resoled. However, you can (and should!) still wear them out & about just like a pair of Sabahs. The Babas outsoles are extremely durable.
For any resole & maintenance related questions, please consult your local cobbler or email us at portal@sabah.am.
What is the protective outsole made of?
The rubber that we use for the outsoles of our Sabahs is Thermoplastic Rubber (TPR). We use this soft and thin rubber as to not impede the leather sole from forming to your feet.
Some of the salient features exhibited by TPR include flexibility, good tear resistance, reusability, recyclability, and good abrasion resistance.
These outsoles are added to every pair of Sabahs with a combination of heat, glue and pressure, and are intended to protect the stitching and true soles underneath.
How do I care for my Sabahs?
To best care for your Sabahs, we suggest you clean them as they get dirty and condition them periodically, or as they appear dry, with a high quality leather conditioner.
We produce our own Sabah leather conditioner & cleaner, which you can find on the Sabah Market page. Cleaning and conditioning your pair will help maintain the texture and beauty of the leather.
SUEDE/NUBUCK:
You should avoid applying topical products to suede or nubuck -- doing so will disrupt the fibers and matte the suede. Use a brush to care for your suede or nubuck Sabahs. We highly recommend consulting a local cobbler if your suede or nubuck Sabahs require cleaning/conditioning.
For any unique cleaning & care questions, we advise connecting with your cobbler or sending us an email at portal@sabah.am.